Venue Supply Company's refund and exchange policy is dictated by the circumstances surrounding a refund or exchange.
The following are common reasons for refunds and exchanges and our policies that govern them:
- Product which has been ordered and payed for but which is determined to be unavailable for a period of time which is deemed unacceptable by the customer.
Venue Supply will issue a refund for the full amount of the purchase, including all shipping charges and sales tax within 2 business days of written notification of the customer's decision to cancel a purchase due to inability to supply a product.
- Product which has been ordered and payed for but the customer has changed their mind and decided to cancel the order for product which has not yet shipped but which is available and ready to ship.
Venue Supply will issue a refund for the full amount of the purchase if we are advised verbally and in writing of cancellation within 1 day of placing an order, assuming once again that the product has not shipped and/or can be stopped from shipping.
- Product which has been ordered and payed for but the customer has changed their mind and decided to cancel the order for product which has already shipped and is enroute to the customer.
Venue Supply will consider this as a Return, please refer to our Return Policy and reference "Returns due to change-of-mind or dissatisfaction with performance (other than product defects)"(see our Returns page for a list of non returnable items)
How Refunds Are Handled:
- Credit Card Purchases
Venue Supply will issue a credit to the credit card which was charged for the purchase which is being refunded. We will issue cash or check refunds for credit card purchases, nor will be credit a credit card other than the card which was charged.
- Personal or Business Check Purchases
Venue Supply will return the customer's check if the refund has been requested prior to the check being deposited. Checks which have been deposited will need to clear and be funded from the customer's bank, a process which generally requires 5 business days from the date of deposit.
Once funds have been established, Venue Supply will issue a refund check in the customer's name which will be mailed to the customer by first class US mail.
- Money Order or Cashiers Check Purchases
Venue Supply will return the customer's check if the refund has been requested prior to the check being deposited. Checks which have been deposited, cleared, and funded by the issuer will be refunded by Venue Supply in the form of a check in the customer's name and which will be mailed to the customer by first class US mail.
- Cash Purchases
Venue Supply will refund cash purchases in cash if the refund was requested prior to the cash being deposited. Otherwise, cash purchases will be refunded in the form of a check in the customer's name and mailed to the customer by first class US mail.
How Exchanges Are Handled:
- Venue Supply will handle exchanges in a manner which is condusive with the nature of the customer's request for an exchange. Our general exchange policy, assuming the product being exchanged is in new and unused condition and is not a product which has been deemed as "non returnable" (see our Returns page for a list of non returnable items), exchanges will be allowed for the full amount of the original purchase (less shipping charges). We suggest that you refer to our Returns page for more information concerning returns.
