Shipping Information

Venue Supply Company offers 100's of products with FREE SHIPPING --- click here for the details 

Venue Supply Co. reviews your order and estimates the timeframe for shipping and delivery based on current availability of the product(s) selected and the shipping option(s) chosen.  When ever possible and when such information is made available to us, we communicate extensive product delays or issues concerning availability of an item on the product page.
  • Should your order contains items which are not currently available, but some that are, you are given the choice between your order being held to ship complete (based on estimated future availability), you can allow your order to partially ship, with the remaining products on backorder to ship asap, or you can elect to cancel your order before it is processed and charged.  Under normal circumstances, Venue Supply will not charge a customer for product until it is ready to ship, such as in the case of a backorder.
  • Some products on your order may be "dropshipped". Meaning the product ships from a mfg or supplier warehouse. Dropshipping often allows for your order to be expedited more efficiently and with little if any delay
  • Where you reside, weather conditions, weekends & holidays, and the shipping methods and options chosen can each play a role in the time necessary to deliver your order. We make every effort to process, ship and deliver in-stock items within as short a time as possible. 
  • Venue Supply currently ships most items via UPS and Federal Express.  Unless special shipping arrangements are made and agreed upon beforehand, the carrier will be selected by Venue Supply and/or their agents, based on logistics.  Should you wish to make special arrangements regarding the shipment of your order, please contact us prior to placing your order and we will make every effort to accommodate your wishes.
  • Venue Supply services the Continental US (lower 48 states) via ground service and Alaska, Puerto Rico, and Hawaii via air.  Air service to these locations generally includes several service options so that your shipment may be expedited to arrive within the timeframe required and/or as economically as possible. 
  • Venue Supply does not offer service to customers in Canada or to any other international destinations.  Should you reside in an area outside of the areas we service, we would suggest that you search for a dealer in your general area.  We sometimes can make exceptions,  for instance if you will be visiting the US or an area we service or have a friend or family member that is willing to receive your order and forward it on to you.  Should you wish to discuss such options please contact a Venue representative.
  • Product that is considered too large or heavy will be shipped via Common Carrier Freight.  For your convenience,  we have notated this on the product pages for those items that must ship Common Carrier Freight.  In this instance, a Shipping Quote will be administered and emailed for approval prior to the order being processed. Shipping Quotes can also be provided prior to purchase. Click here for more information.
  • Shipping rates are based on both the demensional and physical weight of the product.   Carriers consider both the physical and dimensional  specifics of a package when determining the cost of shipment. no matter whether it is going ground or air. Until recent times, only air packages were priced by "dimensional weight".  This change was brought about due to the increase costs associated with fuel and energy.
  • The product weight vs. the shipping weight will rarely be the same. Taking into account packaging materials and double-boxing, for instance, will result in a slightly heavier weight than that of the product itself.  In some instances we have listed the shipping weight in addition to the product weight on the product page.
  • Shipping costs for orders from Venue Supply Co. depend upon the method and options you have selected when placing your order.  Orders that are requested to ship regular ground are priced using our flat-rate scale. These rates pertain to ground shipping within the Continental US and include all costs including fuel surcharges, signature required,  insurance, packing, and delivery of items via UPS or Fed Ex Ground.
  • Venue Supply Company offers 100's of products with FREE SHIPPING --- click here for the details